Returns & Exchanges
Mauviel1830 is committed to your culinary satisfaction; if you are not entirely pleased with your purchase, we offer a 30-day return window for unused cookware in its original packaging. Please note that items showing signs of use or heat tinting cannot be accepted for return due to hygiene and safety standards.
Initiate Your Request
Contact our concierge team via the online portal with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your copper or stainless steel items in their original protective sleeves and branded boxes to prevent scratching or denting during transit.
Ship to France
Affix the provided shipping label to your parcel and drop it off at an authorized carrier location; we recommend retaining your tracking receipt for peace of mind.
Quality Inspection & Refund
Once our artisans inspect the returned goods for integrity, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing